Customer.io Reviews
# Customer.io Reviews ... Customer.io is a customer engagement platform that helps companies get more impact from every message. ... I tried contacting the customer.io support team regarding a scammer that uses their services. ... "Customer.io is not in a position to independently verify or determine whether a company's business practices, billing practices, or subscription model are deceptive." Based on this response, I come to a conclusion, that if you're in the scamming business, Customer.io would be a perfect fit for you! ... After months of trying to make Customer.io work for our business, I can say with confidence: unless you have a dedicated engineering team and endless patience, look elsewhere. On the surface, Customer.io sells you a dream — a powerful, flexible platform to automate your customer journey and deepen engagement. ... Between the time spent trying to get it to work and the patchy results it delivers, Customer.io ends up being more of a liability than a solution. ... Customer.io might be right for tech-heavy teams who can dedicate serious dev hours to babysit the platform. ... Customer.io is a solid platform for email and messaging automation, offering a lot of flexibility and customization. ... We've been with Customer.io for over 10 years (July 2014 to November 2024) and deeply regret ever doing business with them. Moving email sequences to another provider is painful and costly, Customer.io know this and they fully take advantage of it. ... ## Extremely Disappointed with Customer.io We've had an incredibly frustrating experience with Customer.io, and I feel compelled to share it with others. ... Despite our repeated attempts to seek assistance, Customer.io's support team has been unable to resolve these critical issues. ... Adding insult to injury, Customer.io's management has shown no willingness to offer any kind of compensation or discount for the troubles we've encountered. ... To make matters worse, our integration costs with Customer.io were prohibitively high. ... Customer.io has left us deeply dissatisfied, both with their product and their customer support.
View original on trustpilot