Forward Email is a transactional email service with API + SMTP and a delivery focus. It is solid for sending, with cost and dedicated infrastructure scaling with volume.
Verdict: Forward Email is a capable transactional email API, though cost and delivery control improve only past the free tier.
Pros
REST API + SMTP relay, both
Deliverability and inbox placement focus
Webhooks for opens, clicks, bounces
Cons
Free tiers are small (100s/day)
Pricing scales up fast at volume
Shared IPs can hurt deliverability on cheaper plans
# Forward Email Reviews
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Considering 61 reviews, reviewers overwhelmingly had a great experience with this company.
Customers frequently praise the exceptionally responsive customer support team, noting how quickly staff members resolve technical configuration issues and answer everyday questions.
Reviewers also note the highly reliable email forwarding service, mentioning that the initial setup is straightforward and the web management interface is very easy to navigate.
However, some reviewers were not happy with customer support, pointing out unexpected account restrictions and extremely slow ticket responses over several months.
People also mentioned frustration regarding sudden service disruptions, account bans, and a lack of clear explanations during administrative reviews.See more
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Very good service to forward emails from a domain to other emails account.
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Reply from Forward Email
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It works so far, but I have regulary latency issues where the email incoming is very late up to a day.
Also outgoing I receive regular error message.
I will switch to something else now.
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I have had nothing but good experiences with forward email.
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I started searching for alternative solutions and came across Forward Email.
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However, in all these cases there was a considered and supportive response from Forward Email.
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Although 123-reg was not listed in their set-up guide, it was still reasonably easy to follow their instructions and configure the 123-reg DNS entries to use the Forward Email.
The initial sign-up process with Forward Email was a bit slow (they send an email with a verification code to your designated email address), once verified, the process was quick, they tested and confirmed the configuration changes were correct and I immediately started receiving my emails again.
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They have very bad customer service.
Because they are angry for some reason I don't know they canceled a service I was subscribed to without any warning or warning message.
(outbound SMTP)
They also do not respond to messages until after several days.
They also have hidden terms and services that are not what they say in their documentation.
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This is the act of scammers, not the act of a respectable company.
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Reply from Forward Email
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Sent/Delivered 5/24/23 6:42 PM CT with subject "Forward Email – ***REDACTED*** approved for outbound SMTP access"
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Unfortunately, when I tried to sign up for an account, Forwardemail.net never sent me the validation link to activate my account.
I tried to email support but their support never replied to me.
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Reply from Forward Email
# Forward Email Reviews
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## Review summary
Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company.
Customers consistently praise the exceptionally fast response times and the wonderfully dedicated support team that readily resolves various technical setup issues.
Reviewers also deeply appreciate the reliable overall service performance, extensive useful features, and well-organized web interface that make managing multiple domains completely seamless.
Some people were dissatisfied with occasional long delays in receiving support responses or experienced frustrations regarding backend log clarity and domain management friction.
A few reviewers additionally mentioned rare instances of unexpected account suspensions and difficulties communicating clearly with customer service representatives during disputes.See more
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## Outstanding support when it mattered.
Forward Email combines strong privacy principles with real technical competence — highly recommended.
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## Immediate ban after requesting SMTP
Domain was fine for months, suddenly a problem.
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I used ForwardEmail as a paid forwarding/SMTP router for a low volume of transactional emails.
One of my domains had been configured there as a catch-all for several months without any issues – no spam, no abuse, no warnings.
The problem started only when I requested manual approval for outbound SMTP (which they explicitly say is reviewed by an admin).
Instead of a normal “yes/no” answer, I was effectively banned on the spot, with the explanation that my domain name was “too similar” to theirs.
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Reply from Forward Email
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After reviewing your request for SMTP access, our abuse prevention team communicated the account ban due to your use of a domain like forwardemail.pro (similar to our forwardemail.net), which violates our Terms of Service on impersonation to prevent potential phishing or spoofing, and we promptly issued a full refund.
# Forward Email Reviews
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## Review summary
Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company.
Customers consistently praise the exceptionally fast response times and the wonderfully dedicated support team that readily resolves various technical setup issues.
Reviewers also deeply appreciate the reliable overall service performance, extensive useful features, and well-organized web interface that make managing multiple domains completely seamless.
Some people were dissatisfied with occasional long delays in receiving support responses or experienced frustrations regarding backend log clarity and domain management friction.
A few reviewers additionally mentioned rare instances of unexpected account suspensions and difficulties communicating clearly with customer service representatives during disputes.See more
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## It's not great
I've used the service for a couple of months now for a private domain and a non-profit domain.
My experience with the customer service is mixed.
One time, I got a swift response, but yesterday after they blocked one of my aliases I got no response at all after 20 hours.
I get a lot of spam in my mailbox, sometimes dozens per day.
When I look at the stats over the past week it shows 5 blocked emails, and over 50 spam mails got through.
Not impressed.
Marking them as spam doesn't seem to improve the filters.
The webmail client is sup-par.
When I select multiple emails to mark as read, sometimes emails that I didn't select also get read.
And when I move 5 emails, it takes a long time.
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## We had been having issues with our email aliases and forwarding
We had been having issues with our email aliases and forwarding.
We started using Forward Email, and for some reason we kept running into errors.
We are so grateful for their team helping us work through the problem.
It ended up being a small error in some code, and once it was identified and fixed, we were back in business!
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We are incredibly relieved to have everything working again, and it’s reassuring to know that if something else comes up in the future, we have friends at Forward Email who will help us through it.
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## AI is not privacy; Founder makes personal attacks.
Edit: Forward Email has flagged this review for containing defamatory content.
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## Happy customer for years
I ran my own mail server to forward email since I bought a domain until 2023.
Since then I've been a happy Forward Email customer without any noticeable issues.
Forward Email Reviews | 7 of 8 - Trustpilot Reviews
# Forward Email Reviews 173
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Created with AI, based on recent reviews
Considering 77 reviews, reviewers overwhelmingly had a great experience with this company.
Customers consistently praise the service for its reliability, ease of use, and excellent customer support.
Many highlight the quick response times and helpfulness of the support team, often solving issues promptly and efficiently.
People also appreciate the straightforward setup and the overall smooth user experience, making email forwarding and management simple.
However, some customers were dissatisfied with the customer service, citing slow responses, unhelpful agents, and concerns regarding account handling.
A few users also found the website's navigation confusing and the user interface inconsistent, making it difficult to manage multiple domains or understand activity logs.
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Forward Email is the best email service, encrypted email service, and fastest email service.
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Update: In the past two weeks, this service has really gone downhill badly.
Support takes literally days to respond, IMAP is broken, SMTP is down...it's just unusable at this point.
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Forward Email solved my problems in an elegant way.
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The service overall is pretty good, but support seems non-existent so far even on the enhanced protection paid plan.
I am liking everything so far with how the "product" works for the most part.
However, I am having an issue with connecting to a pop3 alias.
I opened a support ticket and haven't heard anything in nearly 30 hours.
EDIT: 3/26/2024: They did finally answer me and got this working.
EDIT: 4/11/2024 - My Pop3/Imap emails have been down since last night.
I hope that I have not lost any emails.
I really thought these guys had something good going here but now I'm not so sure.
I'm close to asking for a refund and moving on.
Update: 4/16/2024 - They did mitigate the issue and emails seem to be working well again.
It took close to 24 hours but I'm guessing they didn't catch the issue at night.
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Reply from Forward Email
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## Free? Not free, fake!
Free?
Nope, that's just click bait and then they try to sell their services.
And there's no visible way to delete the account.
Not honest!
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Reply from Forward Email
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1) To use our service for free, see our FAQ, you can simply use DNS-based records.
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2) You can delete your account at any time under My Account > Security.
Click the "Delete Account" button.
# Forward Email Reviews
...
Considering 61 reviews, reviewers overwhelmingly had a great experience with this company.
Customers frequently praise the exceptionally responsive customer support team, noting how quickly staff members resolve technical configuration issues and answer everyday questions.
Reviewers also note the highly reliable email forwarding service, mentioning that the initial setup is straightforward and the web management interface is very easy to navigate.
However, some reviewers were not happy with customer support, pointing out unexpected account restrictions and extremely slow ticket responses over several months.
People also mentioned frustration regarding sudden service disruptions, account bans, and a lack of clear explanations during administrative reviews.See more
...
Very good service to forward emails from a domain to other emails account.
...
Reply from Forward Email
...
It works so far, but I have regulary latency issues where the email incoming is very late up to a day.
Also outgoing I receive regular error message.
I will switch to something else now.
...
I have had nothing but good experiences with forward email.
...
I started searching for alternative solutions and came across Forward Email.
...
However, in all these cases there was a considered and supportive response from Forward Email.
...
Although 123-reg was not listed in their set-up guide, it was still reasonably easy to follow their instructions and configure the 123-reg DNS entries to use the Forward Email.
The initial sign-up process with Forward Email was a bit slow (they send an email with a verification code to your designated email address), once verified, the process was quick, they tested and confirmed the configuration changes were correct and I immediately started receiving my emails again.
...
They have very bad customer service.
Because they are angry for some reason I don't know they canceled a service I was subscribed to without any warning or warning message.
(outbound SMTP)
They also do not respond to messages until after several days.
They also have hidden terms and services that are not what they say in their documentation.
...
This is the act of scammers, not the act of a respectable company.
...
Reply from Forward Email
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Sent/Delivered 5/24/23 6:42 PM CT with subject "Forward Email – ***REDACTED*** approved for outbound SMTP access"
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Unfortunately, when I tried to sign up for an account, Forwardemail.net never sent me the validation link to activate my account.
I tried to email support but their support never replied to me.
...
Reply from Forward Email
Forward Email Reviews | Read Customer Service Reviews of forwardemail.net | 6 of 9
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# Forward Email Reviews
...
Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company.
Customers consistently praise the exceptionally fast response times and the wonderfully dedicated support team that readily resolves various technical setup issues.
Reviewers also deeply appreciate the reliable overall service performance, extensive useful features, and well-organized web interface that make managing multiple domains completely seamless.
Some people were dissatisfied with occasional long delays in receiving support responses or experienced frustrations regarding backend log clarity and domain management friction.
A few reviewers additionally mentioned rare instances of unexpected account suspensions and difficulties communicating clearly with customer service representatives during disputes.See more
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I had issue and the support was a little slow to respond, but I did get it resolved within a few days.
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Taking too much time to forward emails.
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I've used Forward Email for over a year.
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I've also reported abuse of their service (people selling fake reviews with their MX records pointing at Forward Email) and this was dealt with very quickly and professionally!
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I contacted their support because in the logs several emails were not sent to the real recipients of the aliases but to other emails that I had never configured or knew.
Their response, after days, is only a logging problem but people were not receiving the emails.
So who were they arriving to?
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Reply from Forward Email
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In using the paid service for approximately 2 months (through Sept and Oct 2024) so-far the most noticed:
negatives:
* on 3 separate occasions over 2 months the service deleted all my emails unexpectedly and there was no easy way to recover (there is a more complex recovery I chose not to invest time to figure out);
* support requests close after their first response and do not reopen when replying, one time there was no response from support;
* accessing mail is remarkably slow at times, while other times it performs as expected; so slow that tokens sent for login expire making it difficult to rely on the service for anything critical (imagine trying to make a flight and needing to login to something before boarding);
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My overall impression is that the group lacks core quality controls and solutions for performant operations and recovery, affecting business focus, which would make it suitable for hobbyists and folks on a budget, or where it's used only for forwarding--due to the problems mentioned related to hosting email on their platform.
Unfortunately, don't currently recommend for running a small business due to the data loss and slow performance, though if these were fixed it would be an option to reconsider.
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Reply from Forward Email
