# Forward Email Reviews
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Considering 61 reviews, reviewers overwhelmingly had a great experience with this company.
Customers frequently praise the exceptionally responsive customer support team, noting how quickly staff members resolve technical configuration issues and answer everyday questions.
Reviewers also note the highly reliable email forwarding service, mentioning that the initial setup is straightforward and the web management interface is very easy to navigate.
However, some reviewers were not happy with customer support, pointing out unexpected account restrictions and extremely slow ticket responses over several months.
People also mentioned frustration regarding sudden service disruptions, account bans, and a lack of clear explanations during administrative reviews.See more
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Very good service to forward emails from a domain to other emails account.
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Reply from Forward Email
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It works so far, but I have regulary latency issues where the email incoming is very late up to a day.
Also outgoing I receive regular error message.
I will switch to something else now.
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I have had nothing but good experiences with forward email.
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I started searching for alternative solutions and came across Forward Email.
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However, in all these cases there was a considered and supportive response from Forward Email.
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Although 123-reg was not listed in their set-up guide, it was still reasonably easy to follow their instructions and configure the 123-reg DNS entries to use the Forward Email.
The initial sign-up process with Forward Email was a bit slow (they send an email with a verification code to your designated email address), once verified, the process was quick, they tested and confirmed the configuration changes were correct and I immediately started receiving my emails again.
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They have very bad customer service.
Because they are angry for some reason I don't know they canceled a service I was subscribed to without any warning or warning message.
(outbound SMTP)
They also do not respond to messages until after several days.
They also have hidden terms and services that are not what they say in their documentation.
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This is the act of scammers, not the act of a respectable company.
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Reply from Forward Email
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Sent/Delivered 5/24/23 6:42 PM CT with subject "Forward Email – ***REDACTED*** approved for outbound SMTP access"
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Unfortunately, when I tried to sign up for an account, Forwardemail.net never sent me the validation link to activate my account.
I tried to email support but their support never replied to me.
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Reply from Forward Email
# Forward Email Reviews
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## Review summary
Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company.
Customers consistently praise the exceptionally fast response times and the wonderfully dedicated support team that readily resolves various technical setup issues.
Reviewers also deeply appreciate the reliable overall service performance, extensive useful features, and well-organized web interface that make managing multiple domains completely seamless.
Some people were dissatisfied with occasional long delays in receiving support responses or experienced frustrations regarding backend log clarity and domain management friction.
A few reviewers additionally mentioned rare instances of unexpected account suspensions and difficulties communicating clearly with customer service representatives during disputes.See more
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## Outstanding support when it mattered.
Forward Email combines strong privacy principles with real technical competence — highly recommended.
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## Immediate ban after requesting SMTP
Domain was fine for months, suddenly a problem.
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I used ForwardEmail as a paid forwarding/SMTP router for a low volume of transactional emails.
One of my domains had been configured there as a catch-all for several months without any issues – no spam, no abuse, no warnings.
The problem started only when I requested manual approval for outbound SMTP (which they explicitly say is reviewed by an admin).
Instead of a normal “yes/no” answer, I was effectively banned on the spot, with the explanation that my domain name was “too similar” to theirs.
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Reply from Forward Email
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After reviewing your request for SMTP access, our abuse prevention team communicated the account ban due to your use of a domain like forwardemail.pro (similar to our forwardemail.net), which violates our Terms of Service on impersonation to prevent potential phishing or spoofing, and we promptly issued a full refund.
# Forward Email Reviews
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## Review summary
Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company.
Customers consistently praise the exceptionally fast response times and the wonderfully dedicated support team that readily resolves various technical setup issues.
Reviewers also deeply appreciate the reliable overall service performance, extensive useful features, and well-organized web interface that make managing multiple domains completely seamless.
Some people were dissatisfied with occasional long delays in receiving support responses or experienced frustrations regarding backend log clarity and domain management friction.
A few reviewers additionally mentioned rare instances of unexpected account suspensions and difficulties communicating clearly with customer service representatives during disputes.See more
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## It's not great
I've used the service for a couple of months now for a private domain and a non-profit domain.
My experience with the customer service is mixed.
One time, I got a swift response, but yesterday after they blocked one of my aliases I got no response at all after 20 hours.
I get a lot of spam in my mailbox, sometimes dozens per day.
When I look at the stats over the past week it shows 5 blocked emails, and over 50 spam mails got through.
Not impressed.
Marking them as spam doesn't seem to improve the filters.
The webmail client is sup-par.
When I select multiple emails to mark as read, sometimes emails that I didn't select also get read.
And when I move 5 emails, it takes a long time.
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## We had been having issues with our email aliases and forwarding
We had been having issues with our email aliases and forwarding.
We started using Forward Email, and for some reason we kept running into errors.
We are so grateful for their team helping us work through the problem.
It ended up being a small error in some code, and once it was identified and fixed, we were back in business!
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We are incredibly relieved to have everything working again, and it’s reassuring to know that if something else comes up in the future, we have friends at Forward Email who will help us through it.
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## AI is not privacy; Founder makes personal attacks.
Edit: Forward Email has flagged this review for containing defamatory content.
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## Happy customer for years
I ran my own mail server to forward email since I bought a domain until 2023.
Since then I've been a happy Forward Email customer without any noticeable issues.
